Footstool Collect & Recycle

• Removals will be carried out between 9am and 5pm Monday - Friday unless a specific time slot has been confirmed in advance.
• You will receive a notification on the day of delivery, advising an allocated delivery slot and tracking reference.
• You do not need to be present for delivery – If you have any specific instructions with regards to access or collection, please advise at the point of ordering.
• Please ensure there is somewhere safe and free of charge for our drivers to park within a reasonable distance of your property.
• Collections are permitted in accessible areas only – E.G inside or outside the property, in the garden or kerbside, as long as access is clear and safe (otherwise wasted journey charges may apply).
• Dismantling maybe required of ‘large’ freestanding units (to be communicated pre-collection if applicable).
• Driver may advise when loads have reached its weight or cubic yard capacity.
• You will be required to complete a pre-collection survey to ensure collection suitability (issued post-booking).

Waste Collections may be completed by an approved partner.

• Asbestos
• Paint or paint cans (unless empty)
• Liquid chemicals or solvents
• Car batteries
• Raw meat or meat unless in sealed packaging
• Clinical or biological waste
• Fire extinguishers
• Gas bottles
• Oils or petrol
• Fluorescent lamps/tubes
• Tyres
• Fridge or freezer
  

Book extras here.

• Upon our arrival, if we cannot carry out the removal for reasons beyond our control, wasted journey charges of £65+vat will apply.
• If there is more / different waste than originally booked and paid for, the Driver will contact the office for approval and additional charges will require payment before collection.
• £30 cancellation charges apply for Waste Collection cancellations within 24hrs of the requested collection date.
• Any post-sale fees (where applicable) will be redeemed via our approved supply partners.